F45 Training West Ryde

I attended F45 classes for three months and two of the personal trainers made no effort to respond to my saying "Hi". Even after introducing myself, I barely got more than a grumble. The 2 PTs in question never gave any form of encouragement during workouts. The only time they did this was the one time when the franchise owner was present. During one morning session, one PT spent over 20 minutes on his phone during the class. He occasionally looked up and shouted out how much time was left, said "good work guys" while still on his phone. I was never given any actual encouragement by the two PTs, and was in fact ignored for the entire classes. We, the customers do not pay to have someone simply shout out how much time is left on a clock. We come to be encouraged, to receive professional guidance and feedback, to be trained and to improve ourselves in a friendly, respectful environment. In my view, this is totally unacceptable and the total opposite of the standards that F45 claim to maintain. Given these experiences which I clearly communicated to franchise owner Phong, I am stunned that he then thought it was ok to call to ask me to pay out the remainder of my contract. In my view, the agreement has been dishonoured by F45 and the behaviour of two of the staff and I should be compensated and reimbursed part of the significant fees already paid. I had reconsidered posting this review after discussing my concerns, but after the call from Phong I have decided this is best. He offered no apology nor any suggestion that he would attempt to raise and address my concerns with these guys. In my view he displayed a lack of maturity and the kind of understanding that is essential to successfully operate a customer focused franchise.