Plus Fitness 24/7 Hazelbrook

My partner and I signed up to this gym online, was supposed to receive a call 24hrs later, never did until about a week later, I had the flu so couldn't get down to the gym straight away, so no biggie but still, I was under the impression a wet signature would be required for money to be taken out of my partners business account to pay for my membership and hers, this was not the case and then, when we got down to the gym to quirey the sign up, a card fee was to be paid also, emails and advertising was unclear, in one email it said no setup fees, no admin fees. I couldn't even explain this to the manger as she kept speaking over the top of me and not allowing me to finish my sentences, the manager is unprofessional, customer skill level 0 and a gas lighter. Ended up leaving to go home and check the paperwork, my partner rang back to cancel the membership and ask basic questions as she never even received any paperwork what so ever, the Manager said she didn't want to talk to her and threatened to hang up, like a 7 year old throwing a tantrum, pathetic. All she had to do was listen to her paying customers who felt disgruntled and deceived. In the end we canceled with a full refund, the money for the card wasn't the issue, the way the card fee was hidden till the end and the incompetent behavior of the manger is what did it, you get what you pay for. We ended up going to Springwood, signed up to anytime fittness, paid $99 sign up and $79 for a card each, plus the weekly fee, manager was great, very professional explained everything and staff on duty are trained.